“Access to super on compassionate grounds is available in very limited circumstances for critical medical procedures and should only be considered as a last resort where all other options of paying for the eligible expenses have been exhausted.”

She added the ATO had been notified some health practitioners were helping patients access their superannuation on compassionate grounds via the production of medical reports that were inaccurate so they could access funds, when they were ineligible, for procedures such as cosmetic surgery.

The ATO pointed out it was also aware reports had been prepared where the practitioner had not performed a comprehensive examination of the patient.

Further the regulator found profits were being emphasised over patient care through the recommendation of higher-cost treatments, premium pricing or over-servicing without providing information on all options.

In addition, it was discovered unqualified advice around accessing super to pay for treatments was being provided, with some health practitioners using patients’ myGov details to submit applications when individuals are required to do this themselves.

Some health practitioners were found to be charging fees to assist patients submit applications without being a registered tax agent as well and advising them to access super without holding an Australian financial services licence.

Rosenzweig confirmed the ATO was working with other regulators, including the Australian Health Practitioner Regulation Agency, to address any inappropriate behaviour, but early access was still viewed as a breach of super rules by the fund member.

“Where a third party acts inappropriately on an individual’s behalf, the individual can still be liable for any consequences, including penalties for making a false or misleading statement,” she stipulated.

ATO figures released in October last year showed there was around a 20 per cent increase in requests for the early release of superannuation savings on compassionate grounds in the previous financial year, with more than half related to dental and weight-loss treatments and for which $776.9 million was released during 2023/24.

August 26, 2025
Jason Spits
smsmagazine.com.au